Serving as a trusted partner is a fundamental part of our mission. Seven years after the financial crisis, public trust in banks and financial institutions remains low. People expect banks to be more open, accountable and responsive to societal needs.
As articulated in our Mission and Value Proposition, Citi serves as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards and acting responsibly in our dealings with our clients, business colleagues, shareholders, communities and each other.
To learn more about our ongoing efforts to make ethical conduct a way of life at Citi, download our 2015 Fact sheet.
Live Training Reinforces Ethics Expectations
Ethical behavior is every Citi employee’s responsibility. To ensure we make ethical decisions, we developed an interactive, live training program called Ethics and Leadership, led by senior business facilitators. Based on an ethical decision-making framework called “The Right, The Good, and The Fitting,” authored by Princeton University's Dr. David Miller, it presented employees with “gray” ethics scenarios and introduced a decision tool to help them handle ambiguous situations. Through hundreds of sessions around the world and a virtual version of the training, Citi trained approximately 35,000 employees from managing directors to assistant vice presidents on ethics and leadership in 2015.
To equip employees to make systemically responsible decisions that are in our clients’ interests and create economic value, Citi has championed a series of firm-wide initiatives that promote ethical conduct and enhance our culture.
Over 213,000 Citi employees and workers were trained in anti-money laundering, sanctions and anti-bribery and corruption.
Citi has policies, programs and other initiatives to reinforce Citi's ethical culture and put Citi's Mission and Value Proposition into action.
For a list of awards and recognition Citi received in 2015 for our citizenship activity, click here.