Safeguarding assets and conducting business responsibly are key tenets of our mission. We use technology to increase accessibility and convenience for our customers, but without compromising security. In today's digital world, data security and privacy are top priorities. We must take a proactive and robust approach in an effort to stay ahead of ever-increasing threats. We have stringent policies, robust technologies and a strong team in place to protect our data and systems. All our efforts rest on our assurance to our customers that we aim to deliver products and services that provide value, clarity and dependability.
completed annual training on
TREATING CUSTOMERS FAIRLY
across various Citi products, and
implemented voice biometric
authentication in customer service
centers in multiple countries
"ETHICAL HACKERS" PROTECTING OUR CLIENTS
Some estimates indicate that data breaches could cost businesses more than $2 trillion globally by 2019 and cyber criminals don't limit their attacks to large institutions such as Citi they can also target individuals. We work proactively behind the scenes to protect our clients from the ever-increasing and complex threat of cyber-crime.
Since 2001, we have had a small team of specialists testing Citi's electronic safety and safeguards. That team has now grown to 100 full-time "ethical hackers" who view Citi's offerings from the perspective of cyber attackers, identify security holes that need to be plugged and stay current on the cutting edge of technology. This team's focus has evolved beyond protecting against current attacks to also proactively guard against future ones by evaluating new products and services to ensure that they are as safe and secure as possible before being rolled out.